Customer Service – The Good, The Bad & The Ugly {Plus 5 Tips on How to Excel in the Customer Service Department}

Think back to your recent customer service experiences. Were they good, bad or just plain ugly? I bet you’re quick to recall “the bad” or “the ugly” experiences you had over “the good” ones. That’s just how our brain works. Knowing that, why is it companies, big and small alike, still fail over and over … Continue reading