Customer Service – The Good, The Bad & The Ugly {Plus 5 Tips on How to Excel in the Customer Service Department}

Think back to your recent customer service experiences. Were they good, bad or just plain ugly? I bet you’re quick to recall “the bad” or “the ugly” experiences you had over “the good” ones. That’s just how our brain works. Knowing that, why is it companies, big and small alike, still fail over and over … Continue reading

Looking Back at Vim Trousseau

Creating a brand is like birthing a child. I know my fellow Artreprenuers get what I’m sayin’. Growing, feeding and tending to that child is exhausting, exciting, full of anxiety. But mostly it’s fulfilling. Eventually, for one reason or another, you have to let go. Letting go can be tragic, tumultuous, frightening OR liberating. Inspiring … Continue reading

Date With A Pisces

Allow me to introduce @Kwamwei. He is accommodating, patient, kind, easy-going, intelligent and ambitious. Just as great a listener as he is a talker! We met at Kiss N’ Grind – back when it took place at MJ Higgins {an art gallery by day and speakeasy by night}. I don’t go to that party anymore … Continue reading